QUALITY POLICY

MSP Aviation is dedicated to marketing the highest quality aerospace specialty hardware. At MSP Aviation our Quality Policy is “Customer Satisfaction”; MSP Aviation measures its performance against this goal through on-time delivery, product quality, and supplier performance. (See Appendix B. Target Attainment Plan)

We will be the benchmark of our industry by:

Setting the standard in quality processes, performance and customer service.

Employing exceptional personnel and providing an environment that enables them to excel and to achieve their professional best in the service of our customers.

Continually improve our processes and procedures to ensure that our customers receive the best possible quality and value.

Pledge to comply with customer, statutory and regulatory requirements.

We, the employees of MSP Aviation, pledge that our business decisions and actions will be guided by the highest ethical standards.